Terms of Sale: Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds once your order has been processed. No partial refunds for work not completed.

Refund Policy: All sales are final. No refunds are available on orders unless work has not been processed and the refund is requested the same business day order is placed. In the case of a refund on an unprocessed order, a $15 processing fee will be charged.

YOU are 100% responsible for your files!: The customer is 100% responsible for the digital files supplied. If your file is not submitted properly, Clockwork Printing will not be held responsible. We will not double check your files.

Color Accuracy: We will reproduce color from submitted images, transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Mistakes: Clockwork Printing is not liable for misspelled words. Clients must proof their jobs in full and are completely liable for any mistakes whether designed by Clockwork Printing or not.

Indemnification: The customer will indemnify and hold harmless Clockwork Printing, from any and all incidental losses, costs, expenses and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against Clockwork Printing on the grounds alleging that said printing violates any copyright or any proprietary right of any person, business or corporation.

Turnaround: Most Jobs submitted by 5PM PST (Pacific Standard Time) that meet our digital file guidelines and include full payment will be printed within the lead time depending on the type of work. Business days are Monday to Friday and do not include weekends or holidays. Orders submitted on Saturday, Sunday or holidays will begin on the next business day. Clockwork Printing is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Orders may not be ready on time due to unforeseen circumstances such as breakdown of equipment, power outages, etc. Therefore turnaround times are not guaranteed.

Changing Files: As a courtesy to our customers, Clockwork Printing allows replacement of files sent to the press but not yet printed depending on the job status. We will also make small adjustments to bleeds, sizes and color if files do not meet our guidelines.

Complaints: All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors, we will rerun at no charge. We maintain the right to judge what a manufacturing error is.

Sales Tax: All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first order.

Materials and Samples: All materials we create in producing your job are the property of Clockwork Printing. These materials will not be sold or given to any other party. We reserve the right to distribute free samples of your work and use it in our advertising.